The Knowledge Base is Typetone’s memory for the facts about your business: your products, features, terminology and any reference material content needs to be accurate. It’s what stops audits and AI content from getting the details wrong.
What to add
- Product and feature facts: what things are, what they do, what’s true today.
- Terminology: the exact names and wording you use (and the ones you don’t).
- Reference material: anything content should be consistent with.
Why it matters
Tone and rules aren’t enough on their own: content also has to be correct. With a Knowledge Base in place:
- Audits can flag stale or inaccurate claims: an old price, a discontinued feature, the wrong product name.
- AI Agents and Content Management draw on real facts, so drafts get the details right the first time.
Keeping it fresh
When your products or terminology change, update the Knowledge Base, and every future check and draft uses the new facts. Together with the Brand hub (tone) and Policy (rules), it completes the picture of what Typetone knows about you.
